Our agreement
with you
Please read these terms carefully before using our website or purchasing from us. By shopping with Jaicom Enterprises, you agree to be bound by these terms.
1. Introduction
Welcome to Jaicom Enterprises. These terms and conditions govern your use of our website and the purchase of products from us. By accessing our site or placing an order, you accept these terms in full. If you do not agree, please do not use our website or services.
2. Definitions
“We”, “us”, “our” refers to Jaicom Enterprises. “You”, “your” refers to the customer or user of our website. “Products” means the goods offered for sale on our website or in our store.
3. Use of our website
You agree to use our website only for lawful purposes and in a way that does not infringe the rights of others or restrict their use. You must not misuse our site by introducing viruses, hacking, or attempting to gain unauthorised access.
4. Account registration
When you create an account with us, you must provide accurate and complete information. You are responsible for maintaining the confidentiality of your login details and for all activities under your account. Notify us immediately of any unauthorised use.
5. Products and pricing
We make every effort to display product details and prices accurately. However, errors may occur. We reserve the right to correct any errors and to change or update information at any time without prior notice. If a product is mispriced, we may cancel your order and refund any payment received.
6. Orders and payment
Placing an order constitutes an offer to purchase. We may accept or decline orders at our discretion. Payment must be received in full before goods are dispatched. We accept the payment methods shown on our website. All transactions are secure and encrypted.
7. Shipping and delivery
Shipping costs and delivery times are outlined in our Shipping Policy. Risk of loss and title for products pass to you upon delivery. We are not liable for delays caused by third‑party couriers or circumstances beyond our control.
8. Returns and refunds
Our Refund and Returns Policy forms part of these terms. Please review it for details on eligibility, processes, and timelines.
9. Warranty
All products come with a manufacturer’s warranty as specified on the product packaging. Warranty claims must be handled through the manufacturer’s process. We will assist you in initiating a claim but do not accept liability beyond the terms set by the manufacturer.
10. Intellectual property
All content on our website (text, images, logos, trademarks) is our property or used with permission. You may not reproduce, distribute, or modify any content without our written consent.
11. User conduct
You agree not to post or transmit any unlawful, threatening, defamatory, or obscene material. We reserve the right to remove any content and terminate accounts that violate this rule.
12. Third‑party links
Our website may contain links to external sites. We are not responsible for their content or practices. Visiting those sites is at your own risk.
13. Disclaimer of warranties
To the maximum extent permitted by law, we provide our website and products “as is” without any warranties, express or implied. We do not guarantee that our site will be error‑free, secure, or uninterrupted.
14. Limitation of liability
We shall not be liable for any indirect, incidental, or consequential damages arising from your use of our website or products. Our total liability to you shall not exceed the amount you paid for the products in question.
15. Indemnification
You agree to indemnify and hold us harmless from any claims, losses, or damages arising out of your breach of these terms or your use of our website.
16. Governing law
These terms shall be governed by the laws of the Republic of Kenya. Any disputes shall be resolved exclusively in the courts of Nairobi.
17. Changes to terms
We may update these terms from time to time. The latest version will always be posted on this page with the revision date. Continued use of our site after changes constitutes acceptance.
18. Contact us
If you have any questions about these Terms and Conditions, please contact us:
📍 Address: Dhanjay Apartments, Floor 3, Hendred Ave, Nairobi
📞 Call/WhatsApp: +254 722 997 778
✉️ Email: online@jaicomenterprises.co.ke