Introduction

At Jaicom Enterprises, we process and dispatch your retail orders swiftly. This policy clearly outlines our fulfillment timelines, structured shipping fees, and regional destinations. By placing an order, you accept the delivery framework detailed here.

Processing time

All client orders are fully processed and prepared for transit within 1–2 business days (Monday through Saturday, excluding public holidays). A final confirmation containing formal logistics or carrier information is issued directly via email and SMS once your package leaves our facility.

Shipping destinations

We provide comprehensive retail shipping across all counties within Kenya. We utilize trusted domestic freight services to fulfill deliveries to residential addresses, offices, and regional service hubs safely.

Shipping rates & transit times

We have a shipping fee flat rate of KES 400. We maintain flat rates to keep pricing entirely transparent:

• Nairobi CBD & Environs: 1 Business Day — Flat Rate KES 400
• Major Nationwide Towns (Mombasa, Kisumu, Nakuru, Eldoret): 1–2 Business Days — Flat Rate KES 400
• Other Remote Regional Areas: 2–3 Business Days — Flat Rate KES 400

Please note: Bulk orders or oversized items have their final, transparent shipping rates applied automatically during the checkout process before you submit payment details.

Order tracking

As soon as your package is dispatched to our courier partner, a tracking confirmation is sent to your registered contact channel. Please allow a few hours for the carrier system to update status updates online. You can contact our support desk at any time with an order number to receive live updates.

Delivery conditions & restrictions

To ensure high security for premium electronic items, a signature is required upon delivery. We do not ship items to anonymous P.O. Box addresses; a valid physical street location, office building, or recognized collection hub must be provided. Couriers make up to two delivery attempts before returning packages to our Nairobi hub. Redelivery requests following two failed attempts may incur standard regional shipping charges.

International shipping

Jaicom Enterprises operates exclusively within the borders of Kenya. We do not offer international shipping options or accept cross-border delivery requests at this time.

Damaged or lost shipments

We pack every piece of equipment securely to prevent damage. In the rare event that an item is delivered with physical damage, please preserve the original packaging and contact our support team within 48 hours with clear photo evidence. We will handle the courier verification process and deploy a replacement or complete refund immediately.

If a shipment is officially confirmed as lost in transit by the carrier, our team will process an immediate product reshipment or issue a full refund back to your original payment channel at no extra cost to you.

Contact us

If you require specific clarifications regarding a delivery location or an active shipment, please reach out to our service desk directly: